FirstUnited Insurance Brokers Limited
 
 
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Complaints procedure

Should you have any cause for complaint about our services please raise the matter in the first instance with the person who handles your account. Alternatively, you may contact our Compliance Officer at:

Address: Consumer Complaints Officer
  FirstUnited Insurance Brokers Ltd
  25, Villa Eden
  Princess Elizabeth Street
  Ta’ Xbiex XBX1103
Telephone: (+356) 21319000 or (+356) 23283031
Email: compliance@firstunited.com.mt

We will advise you of the person dealing with your complaint and we will send you a copy of our complaints procedure.

If we are unable to resolve your complaint to your satisfaction within 8 weeks, or if we have not provided you with a final decision letter, you may be able to refer your complaint to the Arbiter for Financial Services, who is an autonomous and independent body set up in terms of Act XVI of 2016 of the laws of Malta, at the following address:

First Floor, St Calcedonius Square, Floriana, or by phoning on (+356) 21249245 or (+356)8007 2366.

 
 
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